The Freshchat widget, also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers. The Freshchat widget is positioned in the bottom-right corner by default. You can change the position to the bottom-left instead.

You can change the position by navigating to Admin Settings > Channels > Web Chat > Select Widget > Appearance > Scroll down to Position and behavior > Widget Position > Choose between Bottom-left and Bottom-right.