The Freshchat widget, also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers. 

To hide the widget outside your default business hours, you can follow the below steps:

• Log in to your Freshchat account and ensure that you set up the default business hours for your Freshchat account. You can find a detailed guide on setting business hours here. 
  
  
• Navigate to Admin >> Web widget >> Choose the right widget >> Appearance >> Position and behavior >> Choose the right messenger visibility and click Save
  
  

If you want to hide the widget based on predetermined hours instead of the default business hours, you can utilize the following code snippet:

<script src="https://snippets.freshchat.com/js/freshchat-business-hours.js"></script>
  <!-- All the below time stamps are in GMT. This is done in order to have the script work across all regions -->
  <script>
    var business_hours_config = {
      "Sunday": {
        from: '03:30 AM',
        to: '11:30 AM'
      },
      "Monday": {
        from: '03:30 AM',
        to: '11:30 AM'
      },
      "Tuesday": {
        from: '03:30 AM',
        to: '11:30 AM'
      },
      "Wednesday": {
        from: '03:30 AM',
        to: '11:30 PM'
      },
      "Thursday": {
        from: '03:30 AM',
        to: '11:30 AM'
      },
      "Friday": {
        from: '03:30 AM',
        to: '11:30 AM'
      },
      "Saturday": {
        from: '03:30 AM',
        to: '11:30 AM'
      }
    };
    window.fcSettings = {
      onInit: function() {
        fcBusinessHours.initBusinessHours(business_hours_config);
      },
    };
    window.fcWidgetMessengerConfig ={
      config: {
        cssNames: {
          //The below element is mandatory. Please do not modify this.
          widget: 'custom_fc_frame',
          //The below element is mandatory. Please do not modify this
          expanded: 'custom_fc_expanded'
        }
      },
    }
  </script>
  <script src='//fw-cdn.com/1*****7/2*****4.js' chat='true'></script> 

Note: To find the tracking code that you need to include before the  tag of the web pages you want to integrate, navigate to Admin Settings > Channels > Web Chat > Click Copy

Frequently Asked Questions:

1. I would like to hide the widget outside my business hours, but I could not find the option:

Please ensure that you have enabled the business hours from the Admin settings. Once enabled, you will find the 'Visible only during business hours' option in the widget settings. 

You can check this setting by navigating to Admin settings > Business Hours > Check if you have enabled default business hours. 

2.  The chat widget is not visible on my website:

It is possible that you may have hidden the widget from your account's Admin settings. To resolve this, kindly navigate to Web Chat, select your widget, choose the Appearance Tab, and under Position and Behaviour, check if the widget is hidden. If it is, kindly make it visible and save the changes. 

3. How to deactivate or disable the widget?

Currently, we can only hide the widget, which essentially stops the incoming chats of your customers who are visiting the website.