The web messenger in Freshchat also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers. You can use the same Freshchat account across multiple websites.
- Declare a unique siteID for each of these website and add the web messenger widget code to the websites. When a customer or a site visitor pings you from these websites, each conversation/user from the different websites will be treated as a different user/conversation. Whereas, pages/sites with the same siteID will have common users/conversations.
For more information on how to declare siteID, visit the Freshchat developer’s portal.