Freddy AI Copilot

Guided assistance, productivity boosts and automations that help admins and agents be more productive and efficient.

• Sentiment Analysis

  Mon, 18 Nov, 2024 at 5:10 PM
• Solution Article Generator

  Mon, 18 Nov, 2024 at 5:11 PM
• Summarize

  Mon, 18 Nov, 2024 at 6:49 PM
• Rephrase

  Mon, 18 Nov, 2024 at 6:51 PM
• Auto-complete

  Fri, 3 Nov, 2023 at 11:41 PM
• Tone Enhancer

  Mon, 18 Nov, 2024 at 6:52 PM
• Message Expansion

  Mon, 18 Nov, 2024 at 7:01 PM
• Email Conversation Summarizer

  Tue, 6 Feb, 2024 at 7:46 PM
• Conversation to Ticket Summarization (formerly L1 to L2 Summarization)

  Tue, 6 Feb, 2024 at 7:36 PM
• Post Resolution Quality Coach

  Thu, 27 Jun, 2024 at 2:47 PM