To ensure that reporting remains reliable and consistent as demand grows for all Freshdesk customers, some usage limits are enforced in analytics, especially on reporting duration. These limits differ by plan type.

Note: This is currently applicable for standalone Freshdesk and Freshdesk reports in Freshdesk Omni only (Customer Service Suite included)

Plan-based usage limits for all customers

1. Enterprise and Pro Plans

There is no usage limit on reporting duration for customers on these plans. You can apply any date range, including custom time periods.

Note: While reporting is unlimited, all reports still require a date range to ensure consistent performance.

2. All Other Plans

For all other plans, a 2-year reporting limit applies. You can report on the most recent two years of data. If you select a custom period longer than two years in the report, you'll be prompted to adjust the date range.