To ensure that reporting remains reliable and consistent as needs grow for all Freshdesk customers, some usage limits are enforced in analytics, especially on the reporting duration. These limits differ by plan type.


Note: This is currently applicable for standalone Freshdesk customers only


Plan-based usage limits for all the customers

1. Enterprise and Pro Plans

There is no usage limit on reporting duration for customers in these plans. You can apply any date range, including custom time periods.

Note: While reporting is unlimited, all reports still require a date range to ensure consistent performance.


2. All Other Plans

For all other plans, a 2-year reporting limit applies. You can report on the most recent two years of data. If you select a custom period longer than two years in the report, you'll be prompted to adjust the date range.


For customers who are part of the major migration

Important dates to note

If you are on an Enterprise or Pro plan:

  • By February, 2026: Reports that require updates will be highlighted through in-product Analytics banners. An automatic resolution option will also be available to help you bulk-update these reports.

  • By May 31, 2026: All the flagged reports without report date range need to be fixed by this date to ensure continued access.

  • What happens afterward: After this date, any report without a report date range will be moved to Trash. When this happens, all linked schedules and subscriptions will be paused as well.

  • Restoration period: Reports moved to Trash will remain there for 180 days. During this period, you can fix and recover the flagged reports before they are permanently deleted.

If you are on any other plan:

  • By May 31, 2026: Any report without a date range, or with a date range longer than two years, will automatically be updated to use the maximum 2-year range allowed for these plans.


How to update reports without a date range

  1. Open each affected report.

  2. Manually add a report date range and save the reports.


To add a report date range filter:



At both the report and page levels, you have the option to create date range filters, which apply to the entire report or only to the specific page. Analytics safeguards mandate a report date range.

To add a report date range:

  1. Navigate to Filters > Report Filters, and then click + date range.
    This filter will apply to any metrics you create within this report.

  2. Select the Apply to all metrics in this report checkbox to apply the date range to all the metrics in your report.

  3. Save your report.


Frequently Asked Questions (FAQs)

Q1. What are usage limits in analytics and why are they needed?


To ensure that reporting remains reliable and consistent as needs grow for all Freshdesk customers, some usage limits are enforced in analytics, especially on the reporting duration. These limits apply differently across plan types. Details are given above in the same article.


Q2. What happens before March 31?

If you are on an Enterprise or Pro plan:

  • There is no immediate impact to your reports before March 31. You can continue creating and editing reports as usual. 

  • While reports can exist without a report date range until this date, we recommend reviewing and updating them early to ensure a smooth transition.

  • After March 31, any reports without a report date range will move to Trash. These reports can be restored for up to 180 days by making the required updates. After that, they will be permanently deleted, with no way to recover these reports.

If you are on any other plan:

  • After March 31, any report without a date range, or with a date range longer than two years, will automatically be updated to use the maximum 2-year range allowed for these plans.


Q3. What happens if I do nothing?

If no action is taken by March 31:

If you are on an Enterprise or Pro plan:

  • Affected reports will be moved to Trash.

  • You’ll still have 180 days to restore them after adding a report date range.

If you are on any other plan, any report without a date range, or with a date range longer than two years, will automatically be updated to use the maximum 2-year range allowed for these plans.

Q4. Can I fix these issues automatically?

If you are on an Enterprise or Pro plan:

By February, an auto-resolution feature will be available to you that can:

  • Fix individual reports with one click.

  • Resolve issues across multiple reports in one go.

In the meantime, or where auto-resolution isn’t applicable, a manual fix is suggested.