Freshdesk  offers a variety of campaign types to help you engage and retain your customers effectively. 


Here’s a quick overview:

  1. Customer Journeys: Streamline and automate personalized, multi-channel campaigns. Learn more about Customer Journeys.

  2. Journey Emails: Craft and automate personalized email sequences for consistent engagement. Learn more about Journey Emails.

  3. SMS Campaigns: Send personalized SMS campaigns to drive higher engagement and conversions. Learn more about SMS Campaigns.

  4. Marketing Emails: Reach a large audience with impactful, personalized emails. Learn more about Marketing Email Configuration


We recommend the following to set up your campaigns:


Use Case

Marketing Journeys

Journey Emails

SMS Campaigns

Marketing Emails

Proactive Outreach

Automate onboarding

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Re-engage customers

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Announce events and launches

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Flash sales and offers

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Seasonal promotions

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 Proactive   announcements





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