Effective conversation management is key, especially when customers are inactive. While setting up Freddy AI Agent, the Settings section under the Configure tab lets you automate actions for unresponsive customers and customize your AI Agent’s appearance. This ensures a smooth support flow and a personalized experience.
You can configure the following features in the Settings section:
- Auto-resolve due to inactivity: Set the timeframe within which the conversation can be closed if the customer does not respond.
Click Save.
- Customize - You can set the AI Agent name and avatar in the Customize section. Click the Add to upload the AI Agent's avatar (image)
For further customization, click Advanced customization.
Learn more about advanced customization.
3. Externally Shareable Preview- This feature enables you to create a link to share your AI agent's preview with colleagues or stakeholders who don't have Freshworks agent licenses.
Learn more about Externally Shareable Preview.