Freshdesk Omni is a bundled offering that integrates Freshchat's conversational AI interface and chatbots with Freshdesk's advanced ticketing and collaboration features. The powerful solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities like Freshcaller, Freshbots, and Freddy Copilot.
Pricing: Check the pricing page for details on the various features offered in Freshdesk Omni.
Benefits:
Automate self-service across channels and deliver instant resolutions with AI-powered capabilities like natural language understanding, intent detection, and sentiment detection.
Enhance team productivity with intelligent agent assistance and empower agents to provide contextual support more effectively.
Enable your team to easily collaborate and share information with powerful ticketing capabilities
Make data-driven decisions using proactive insights and recommendations, powered by AI.
Notes:
- If you are a stand-alone Freshchat customer and wish to upgrade to Freshdesk Omni:
- Go to the billing page.
- Click Buy Plan/Change plan.
- Select the product and the plan, and confirm the change.
- If you are a stand-alone Freshdesk customer and wish to upgrade to Freshdesk Omni, contact our support team at [email protected].