By default, all numbers in your account have the default properties set. However, Freshcaller allows you to configure and customize distinct properties for the numbers. For example, you can have a different ring tone/hold music for each number and can also decide how calls should be recorded for a specific number.
User Requirements: Only admins or account admins can access the Number Properties.
- Based on the product you have, the navigation steps vary:
- If you have a Freshcaller account, go to Admin Settings > Channels > Phone.
- If you have a Freshdesk Omni account, go to Admin Settings > Channels > Phone and click Manage Phone Numbers next to Freshcaller.
- You can see the list of available numbers in your account. If you do not have any number, you can purchase a new number using the Buy New Number option.
- Hover over any number and click on the edit icon. You will see the Number Properties tab.
- The various options available are:
| Option | Description |
|---|---|
| Record type | Select how you want to record the calls. The options are:
For more information see, Managing Call Recording Options. |
| Enable Recording opt-in | Gives your customers the option to opt-in or opt-out for call recording. For details, see Enabling Recording Opt-in For a Number. |
| Custom Hold message | Select a custom hold message for your number. This will be played when you place a caller on hold. For details, see Setting Hold Music For Your Number. |
| Custom Ringtone | Select a custom ringtone for your number. This will be played to the customers when they call. For details, see Customizing Ringtones For Your Numbers. |
| Mask Number | Enable this option to create a caller id and mask your business phone number with your personal number. For details, see Masking Your Phone Number. |
| Voicemail Transcripts | Enable this option to view and listen to the voicemail messages that your customers send. For details, see Enabling Voicemail Transcripts for Numbers. |
| Call Transcriptions | Enable this option to convert your call conversations to text. For details, see Enabling Call Transcriptions. |
| Short abandon | Set the threshold limit (in seconds) for abandoned calls. For example, if you set 5 seconds as the threshold limit, calls disconnected by the customers within 5 seconds from the time a call is connected will not be considered as abandoned calls. For details, see Setting Threshold Limit For Abandon Calls. |
Note: The visibility of each option is subject to the Freshcaller plan you have subscribed. Check the corresponding article to know the plan details.