Freshcaller offers phone numbers from 90+ countries to make and receive calls. Additionally, you can request to make outgoing calls to restricted countries by providing us with the required documentation. The documents are required for verification purposes.
As an admin, you can now request to remove restrictions on countries to make outgoing calls directly from Freshcaller. When you choose the countries to remove restrictions, we will check if we already have the required documents from you. If available, your request will be processed immediately, and you can make calls to the selected countries.
However, if the documents are unavailable, you can submit them to [email protected]. Once received and verified, your request will be processed further.
Permissions required: Ensure that you have Admin access.
To remove country restrictions:
- Based on the product you have, the navigation steps vary:
- If you have a Freshcaller account, go to Admin Settings > Channels > Phone.
- If you have a Freshdesk Omni account, go to Admin Settings > Channels > Phone and click Manage Phone Numbers next to Freshcaller.
- Click Manage Numbers > Restricted Countries.
- Choose the list of countries for which you want to remove calling restrictions and click Remove Restriction.
- You will see the following message if the documents are not available for the selected countries.
In this case, your request cannot be processed until you submit the required documentation to us ([email protected]).