Freshworks CRM allows users to configure a footer to all the email campaigns. This allows users to be in compliance with the CAN-SPAM act. 


To set up the footer for your email campaigns:

  1. Go to Admin Settings  > Marketing Email Footers and click the same. This opens the page where you can configure your company’s footer details.

  2. Click the  button, this brings up the page where you can fill in details related to your footer.

  3. Add details related to your footer. Here’s everything you will have to add:

    1. Logo

    2. Company Name*

    3. Company Address*

    4. City*

    5. State*

    6. Country*

    7. Company URL

    8. Phone Number
      (*= Mandatory fields )

  4. Click . This adds the new footer details.


You can choose a footer whenever you are creating a new email campaign. In the campaign Design tab, the company details can be added to the footer block by using the Merge Tags option. If they are not included manually, the default footer settings will be included as shown below. This default text can also be customized using the template editor.


You will not be able to send the campaign if the footer settings are not set. A warning will be shown on the Review tab under the design issues. After updating your company details, you can edit the same before sending a campaign using the below 
Edit option.


Note: This setting is global for all the campaigns you create and this can be edited at any time.


Primary and Additional footer addresses:

There are no restrictions on the number of addresses that can be added. Anyone of the addresses can be set as Primary at a time. The remaining addresses added will be shown as additional ones having the option to set as primary. To set an address as primary, click the button and click “Set as Primary address”