Edition Applicable Plans

Sales Cloud
Free
Growth
Pro
Enterprise

Marketing Cloud
Free
Growth
Pro
Enterprise

Customer-for-Life cloud
Free
Growth
Pro
Enterprise


Freshworks CRM offers filters and sort options that make searching and prioritizing contacts easy. By default, Freshworks CRM offers filter views like My contacts, New contacts, All contacts, Recently modified and so on that you can use. However, you can drill down further and refine these default views or create new ones from scratch.


With filters, you can use various fields to sort and refine your lead list and pull up relevant records. Add, save and use as many filters as you like by changing filter criteria. 

 

Here’s how you can create filters:

  1. From the Contacts list view page, click the button. This brings up the Filter criteria.

  1. Use the search box to find the desired field and click the field. This adds the field as a filter. 

  1. Once the field is added, choose the field’s values that you want to filter by.

    For example: If you’d like to use the filter Owner, choose it from the drop-down. An Owner field is added below the search box. Click the dropdown associated with the field. This brings up filter conditions such as ‘conditions’, ‘does not contain’, etc.

  2. Set relevant conditions and add as many filter criteria as you like by clicking the + Add filter button.


How to save a custom view?

If you use this filtered view often, you can save it and access it quickly from the contacts view drop down to save you time and effort.

To create a new custom view,


  1. Apply the filter fields which are to be used in the view

  2. Click the Save view as button.

  3. Name your view and set the visibility.


Learn more about saving custom views from here. 

 

To use sort options,


  • Select a view from the contacts list view page. Click on the column header by which you want to sort the records. Each click lets you toggle between ascending and descending order of sorting. 
  • As you can add any field as a column to the list view page, you can sort by all (default + custom) fields.


You can also use filters in combination with the sort options to refine your results.


How do I discard my filter settings?

  • To revert to the default filter settings, just click the Reset button present below the Filter contacts by field.


  • To remove one of the filter criteria, click Remove present next to the criterion.