Contacts are individuals who represent the account you do business with. An account is a company that you share business interests with.

ARTICLE NAVIGATION

Getting your contacts into Freshworks CRM

  1. The first step is to get your contacts inside Freshworks CRM. You can do it automatically using our Sales CRM for web library or manually through import, the Quick Add button, and via phone conversations and also the chat widget.
  2. When contacts are created with their email addresses, their social profiles and display picture is auto enriched by Freshworks CRM.

Finding your contacts

  1. From the Contacts tab, you can choose any one of the views from the Views drop-down, sort the results and filter them, to see a list of refined contacts.
  2. There are 9 default views and 3 sample custom views that Freshworks CRM provides for contacts. These views are editable and can be saved as new views or deleted permanently if need be.
  3. You can sort contacts by the time when they were Created, Updated, and Last contacted and more.
  4. To narrow your search results further, add filters of your choice. You can save your search criteria as a custom view to avoid repeated creation of the view.

Bulk Actions

You can send a bulk email, assign the contacts to another user or sales owner, merge multiple contacts, update contact fields in bulk, delete contacts in bulk, send SMS to multiple contacts, add contacts to or remove contacts from sales sequences and add tags to or remove tags from multiple contacts. Click here to know more. To perform bulk actions on contacts,

  1. Choose contacts by selecting the checkbox beside their names from the Contacts list view page.
  2.  From the bulk actions tray, choose a button to perform the required action on the selected contacts.

Contact details page

A quick glance at the details page of a contact, gives you all the data you need to tailor your conversation to meet their business requirements. 

  1. When you click on a contact, you are directed to the contact's details page. 
  2. You can find the contact’s picturedeals - along with their lifecycle stage, score, customer fit rating, deal valuerecent conversations, and recent activities. You can also find other details such as Phone numberEmail, Source, Time zone, Owner, and Location of the contact. 
  3. The contact’s marketing-related details such as subscription type and subscription status are also displayed here. Apart from the default fields available in Freshworks CRM, you can include more custom fields of your choice.
  4. All contact information can be seen when you click the Edit (View and edit all fields) button. 
  5. You can view the contact’s notestasks, and appointments by clicking on the respective icons.