Natural language and intent detection in the bot builder

Set up, identify, and map frequent customer questions and utterances to existing bot flows using the new and improved natural language detection. With Freshchat, you can now fine tune intents and natural language utterances to improve detection and coverage of customer questions.

• Detecting intent using bots in Freshchat

  Wed, 29 Mar, 2023 at 1:27 AM
• Configuring natural language settings for the bot builder in Freshchat

  Tue, 16 May, 2023 at 12:20 PM
• Training your bots in Freshchat

  Wed, 10 May, 2023 at 6:05 PM
• Triggering intent detection for your bot flows in Freshchat

  Tue, 16 May, 2023 at 12:24 PM
• Retrain Natural Language to improve bot performance

  Wed, 10 May, 2023 at 6:04 PM
• Small Talk for your Freshchat bots to engage with customers in casual conversations

  Wed, 26 Apr, 2023 at 11:05 AM