Freddy AI Agents play a crucial role in automating customer interactions, but over time, businesses may accumulate unused or outdated bots. 

To enhance performance and declutter the workspace, Freddy AI provides the ability to archive bots that are no longer actively used. This feature helps admins manage their bot inventory efficiently while retaining the flexibility to restore bots within a set timeframe.

Note: This feature is being released in phases across regions.

Key considerations

• Data retention: Archived bots are stored for 30 days before permanent deletion.
  After 30 days, conversation logs, bot flows, and metadata are permanently deleted. Analytics and conversations in Chat remain unaffected.
• Performance impact: Archived bots are excluded from the main view, improving page load times and workspace organization.
• Access and permissions: Archived bots can be accessed and restored by anyone with bot access permissions (admins, agents).
• Analytics and reporting: Archived bots’ conversations are still included in AI agent performance reports. Ensure the Archived filter is applied in Analytics for accurate reporting.

Archive a Freddy AI agent

1. Navigate to AI Agent & Chatbots.
2. Click the three dots next to the AI agent or chatbot you want to archive.
3. Select Archive.
   
4. Read the confirmation message to understand the impacts of archiving.
5. Click Archive to proceed.
   

Notes:
The AI agent/chatbot will be unmapped from all deployed channels.
It will be moved under the Archived filter and can be restored within 30 days.
After 30 days, the AI agent/chatbot will be permanently deleted, freeing up one AI Agent count.

Error handling:

If cloning is in progress, you’ll see: “Cloning is in progress. Please try again later.”

Access archived Freddy AI agents

1. Archived bots are removed from the All list and moved to the Archived filter.
2. To view archived bots, go to the Filters section, click the Show dropdown, and select Archived.
   
3. If you attempt to access an archived bot using its URL, you’ll see: “The AI agent is currently archived. Please restore it and try again.”
   

Restore an archived Freddy AI Agent

1. In the Filters section, go to the Show dropdown and select Archived.
2. Click the three dots next to the archived bot you want to restore.
3. Select Restore.
4. In the confirmation message, click Restore.
   

Notes:
If the maximum number of AI Agents has been reached, you’ll see this error message: “You've reached the maximum limit for AI agents. Please archive an active one and retry.”
After restoration, the bot will be visible under the All list.

Republish and remap channels

1. Once restored, the AI Agent must be republished.
2. Reconfigure channel mappings as they are not automatically restored.