We support the following languages for these genAI features and we are constantly working on supporting more languages for these features.
| Sn # | Freddy AI Categories | Freddy AI Features | English | German | Dutch | French | Swedish | EU Spanish | Spanish Latam | BR Portugese |
| 1 | Freddy Copilot | Conversation Summarizer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 2 | Freddy Copilot | Ticket Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 3 | Freddy Copilot | Rephrase | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 4 | Freddy Copilot | Auto-complete | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 5 | Freddy Copilot | Solution Article Generator | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 6 | Freddy Copilot | Tone Enhancer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 7 | Freddy Copilot | Message Expansion | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 8 | Freddy Copilot | Email Conversation Summarizer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 9 | Freddy Copilot | Conversation to Ticket Summarization (formerly L1 to L2 Summarization) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 10 | Freddy Copilot | Draft Email Generator | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 11 | Freddy Copilot | Voice Transcript Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 12 | Freddy Copilot | Conversational Actions (formerly Prompt-Based Agent Management) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 13 | Freddy Copilot | Agent Assist | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 14 | Freddy Copilot | Auto Triage | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 15 | Freddy Copilot | Solution Article Suggester | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 16 | Freddy Copilot | Canned Response Suggester | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 17 | Freddy Copilot | Post Resolution Quality Coach | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 18 | Freddy Copilot | Conversational Knowledge base (formerly Ask KB) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 19 | Freddy Insights | Conversation Analytics (formerly Prompt-based Analytics) | Yes | No | No | No | No | No | No | No |
| 20 | Freddy Insights | Proactive Insights | Yes | No | No | No | No | No | No | No |
| 21 | Freddy Copilot | Thank You Detector | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 22 | Freddy Self Service | Bot Conversation Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 23 | Freddy Self Service | Automatically Suggest Variants | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 24 | Freddy Self Service | Auto Generate Answer from Suggested Solution Article | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 25 | Freddy Self Service | Conversational Actions (Bots) (formerly Prompt-based bot builder) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 26 | Freddy Self Service | Enhance Bot Dialog Content | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 27 | Freddy Self Service | Email Bot | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 28 | Freddy Self Service | Intent Detection in Bots flows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 29 | Freddy Self Service | Small Talk for Bots | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 30 | Freddy Self Service | QnA/ FAQ Bots | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |