Here are the Freddy AI features for customer service products, indicating whether Tier 1 languages are supported with "yes" or "no."
| Tier 1 Languages Supported | ||||||||||
| Sn # | Freddy AI Categories | Freddy AI Features | English | German | Dutch | French | Swedish | EU Spanish | Spanish Latam | BR Portugese |
| 1 | Freddy Copilot | Conversation Summarizer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 2 | Freddy Copilot | Ticket Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 3 | Freddy Copilot | Rephrase | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 4 | Freddy Copilot | Auto-complete | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 5 | Freddy Copilot | Solution Article Generator | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 6 | Freddy Copilot | Tone Enhancer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 7 | Freddy Copilot | Message Expansion | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 8 | Freddy Copilot | Summarize for Email | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 9 | Freddy Copilot | L1 to L2 Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 10 | Freddy Copilot | Draft Email Generator | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 11 | Freddy Copilot | Voice Transcript Summarization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 12 | Freddy Copilot | Prompt-Based Agent Management | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 13 | Freddy Copilot | Thank You Detector | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 14 | Freddy Copilot | Agent Assist | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
| 15 | Freddy Copilot | Auto Triage | Yes | No | No | No | No | No | No | No |
| 16 | Freddy Copilot | Article Suggester | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| 17 | Freddy Copilot | Post Resolution Quality Coach | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 18 | Freddy Insights | Prompt-based Analytics | Yes | No | No | No | No | No | No | No |
| 19 | Freddy Insights | Proactive Insights | Yes | No | No | No | No | No | No | No |
| 20 | Freddy Self Service | Bot Conversation Summarization | Yes | No | No | No | No | No | No | No |
| 21 | Freddy Self Service | Automatically Suggest Variants | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 22 | Freddy Self Service | Auto Generate Answer from Suggested Solution Article | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 23 | Freddy Self Service | Contact Scenario Insights (Bot Builder) | Yes | No | No | No | No | No | No | No |
| 24 | Freddy Self Service | Enhance Bot Dialog Content | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 25 | Freddy Self Service | Email Bot | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 26 | Freddy Self Service | Intent Detection in Bots flows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 27 | Freddy Self Service | Small Talk for Bots | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| 28 | Freddy Self Service | QnA/ FAQ Bots | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |