The following features are available for use in EnglishGermanDutch, FrenchSwedishSpanish (EU), and Spanish (LATAM), Portuguese (BR):

  • Voice Transcript Summarization
  • Solution Article Suggester
  • Canned Response Suggester
  • Thank You Detector
  • Automatically Suggest Variants
  • Auto Generate Answer from Suggested Solution Article
  • Conversational Actions for Bots (formerly Prompt-based bot builder)
  • Enhance Bot Dialog Content
  • Email Bot
  • Intent Detection in Bots flows
  • Small Talk for Bots
  • QnA/ FAQ Bots
  • Proactive Quality Coach
  • Exception: Agent Assist (these languages except for Portuguese (BR))


The following features are available for use in Russian, Italian, Polish, Turkish, Czech, Danish, Flemish, Finnish, Norwegian, Japanese, Korean, Chinese (simplified), Chinese (traditional), Thai, Vietnamese, Spanish (ES), English, German, Dutch, French, Swedish, Spanish (EU), Spanish (LATAM), and Portuguese (BR):

  • Conversation Summarizer
  • Ticket Summarization
  • Rephrase
  • Auto-complete
  • Solution Article Generator
  • Tone Enhancer
  • Message Expansion
  • Email Conversation Summarizer
  • Conversation to Ticket Summarization (formerly L1 to L2 Summarization)
  • Draft Email Generator
  • Conversational Actions (formerly Prompt-Based Agent Management)
  • Post Resolution Quality Coach
  • Conversational Knowledge base (formerly Ask KB)
  • Conversation Analytics (formerly Prompt-based Analytics)
  • Live Translation

  • Sentiment Analysis

  • Exception: Conversation Analytics (formerly Prompt-based Analytics) is available in English, Russian, Italian, Polish, Turkish, Czech, Danish, Flemish, Finnish, Norwegian, Japanese, Korean, Chinese (simplified), Chinese (traditional), Thai, Vietnamese, and Spanish (ES)


The following features are available for use in English only

  • Auto Triage
  • Proactive Insights
  • Bot Conversation Summarization