Here are the Freddy AI features for customer service products, indicating whether Tier 1 languages are supported with "yes" or "no."


Tier 1 Languages Supported
Sn #Freddy AI
Categories
Freddy AI FeaturesEnglishGermanDutchFrenchSwedishEU SpanishSpanish LatamBR Portugese
1Freddy CopilotConversation SummarizerYesYesYesYesYesYesYesYes
2Freddy CopilotTicket SummarizationYesYesYesYesYesYesYesYes
3Freddy CopilotRephraseYesYesYesYesYesYesYesYes
4Freddy CopilotAuto-completeYesYesYesYesYesYesYesYes
5Freddy CopilotSolution Article GeneratorYesYesYesYesYesYesYesYes
6Freddy CopilotTone EnhancerYesYesYesYesYesYesYesYes
7Freddy CopilotMessage ExpansionYesYesYesYesYesYesYesYes
8Freddy CopilotSummarize for EmailYesYesYesYesYesYesYesYes
9Freddy CopilotL1 to L2 SummarizationYesYesYesYesYesYesYesYes
10Freddy CopilotDraft Email GeneratorYesYesYesYesYesYesYesYes
11Freddy CopilotVoice Transcript SummarizationYesYesYesYesYesYesYesYes
12Freddy CopilotPrompt-Based Agent ManagementYesYesYesYesYesYesYesYes
13Freddy CopilotThank You DetectorYesYesYesYesYesYesYesYes
14Freddy CopilotAgent AssistYesYesYes
Yes
Yes
Yes
Yes
No
15Freddy CopilotAuto TriageYesNoNoNoNoNoNoNo
16Freddy Copilot
Article Suggester
YesYesYes
Yes
Yes
Yes
Yes

17Freddy CopilotPost Resolution Quality CoachYesYesYesYesYesYesYesYes
18Freddy InsightsPrompt-based AnalyticsYesNoNoNoNoNoNoNo
19Freddy InsightsProactive InsightsYesNoNoNoNoNoNoNo
20Freddy Self ServiceBot Conversation SummarizationYesNoNoNoNoNoNoNo
21Freddy Self ServiceAutomatically Suggest VariantsYesYesYesYesYesYesYesYes
22Freddy Self ServiceAuto Generate Answer from Suggested Solution ArticleYesYesYesYesYesYesYesYes
23Freddy Self ServiceContact Scenario Insights (Bot Builder)YesNoNoNoNoNoNoNo
24Freddy Self ServiceEnhance Bot Dialog ContentYesYesYesYesYesYesYesYes
25Freddy Self ServiceEmail BotYesYesYesYesYesYesYesYes
26Freddy Self ServiceIntent Detection in Bots flowsYesYesYesYesYesYesYesYes
27Freddy Self ServiceSmall Talk for BotsYesYesYesYesYesYesYesYes
28Freddy Self ServiceQnA/ FAQ BotsYesYesYesYesYesYesYesYes