Ozonetel Freshchat Plugin enables users to manage calls directly from Freshchat.
It enables a user to accept Incoming Calls, visualize the call details along with call recordings and also allows them to make external calls. It allows seamless integration for enhanced agent productivity and a better experience.
The Ozonetel Cloudagent app works seamlessly within Freshchat allowing access to all your telephony features from one place. The Ozonetel Integration helps you deliver better customer support by improving customer experience, increasing agent efficiency, and meticulously tracking performance.
Note: This extension currently only works with international instances of Ozonetel
Key Features:
Make and receive calls from within Freshsales, with click-to-call, automatic number detection.
Screen-pop integration allows agents to access customer history while on calls, allowing for better customer experience, higher chances of the immediate resolution, and improved agent efficiency.
Automatic ticket creation happens with each call and is connected to a customer number, allowing for easy follow-up if required.
Agents can access advanced call controls like transfer, hold, mute or conference within this app.
Call recordings can be accessed from Freshsales within tickets or from the management dashboard.
Real-time agent productivity dashboards and performance reports allowing for continuous monitoring of KPIs. Get reports of abandoned calls and automatic alerts of voicemails to ensure you never miss a call.
Powerful automatic dialers can be accessed from within Freshsales to allow agents to reach more leads and track their status.
Installation:
The app can be installed by adding your Freshworks CRM details in the app installation page on the marketplace
2. Agents may login with their Ozonetel credentials via the left navigation bar once the installation is complete.
