Freshdesk Contact Center offers phone numbers from 90+ countries to make and receive calls. Additionally, you can request to make outgoing calls to restricted countries by providing us with the required documentation. The documents are required for verification purposes.


As an admin, you can now request to remove restrictions on countries to make outgoing calls directly from Freshdesk Contact Center. When you choose the countries to remove restrictions, we will check if we already have the required documents from you. If available, your request will be processed immediately, and you can make calls to the selected countries.
However, if the documents are unavailable, you can submit them to support@freshcaller.com. Once received and verified, your request will be processed further.


To remove country restrictions:

  1. Log in to Freshdesk Contact Center as an admin.
  2. Go to Admin > Numbers > Manage Numbers > Restricted Countries.
  3. Choose the list of countries for which you want to remove calling restrictions and click Remove Restriction.
  4. You will see the following message if the documents are not available for the selected countries. In this case, your request cannot be processed until you submit the required documentation to us (support@freshcaller.com).