Freshchat is a powerful customer engagement platform that allows businesses to communicate with their customers in real-time through various channels. A key channel facilitating real time engagement is telephony and Freshchat provides telephony extensions in two ways:

1. Native integration with Freshcaller, an in-house telephony solution provider. 

2. Bring-Your-Own-Telephony (BYOT) integrations with third party telephony solution providers. 

To integrate telephony with Freshchat, please follow the steps below:
1. Go to Admin Settings > Channels > Phone

2. To know how to integrate with Freshcaller, our native telephony solution, please click here.

3. To integrate with a third party phone provider of your choice, please click on the telephony provider of your choice and follow the steps provided. 

This is what the 'Phone channels' page looks like on your Freshchat account.

For any queries, please reach out to