Freshchat is a powerful customer engagement platform that allows businesses to communicate with their customers in real-time through various channels. A key channel facilitating real time engagement is telephony and Freshchat provides telephony extensions in two ways:
1. Native integration with Freshcaller, an in-house telephony solution provider.
2. Bring-Your-Own-Telephony (BYOT) integrations with third party telephony solution providers.
To integrate telephony with Freshchat, please follow the steps below:
1. Go to Admin Settings->Communication Channels->Phone.
2. To know how to integrate with Freshcaller, our native telephony solution, please click here.
3. To integrate with a third party phone provider of your choice, please click on the "Install" button and follow the steps provided.