Chat Analytics- Lets you learn from customer interactions, which gives actionable insights into your customer experience.

Curated reports- Pre-defined and ready-made reports


Performance reports (Legacy Reports)- Keep tabs on your team's performance, customer conversation, and issues and improve your customer happiness.


Customer Satisfaction (CSAT) Reports- Gather feedback through conversation ratings

Conversation Labels and Label Reports- Keep track of various types of customer issues

Exporting your chat data- Get real-time raw data to generate extensive reports