Chat Analytics- Lets you learn from customer interactions, which gives actionable insights into your customer experience.
Curated reports- Pre-defined and ready-made reports
Performance reports (Legacy Reports)- Keep tabs on your team's performance, customer conversation, and issues and improve your customer happiness.
Customer Satisfaction (CSAT) Reports- Gather feedback through conversation ratings
Conversation Labels and Label Reports- Keep track of various types of customer issues
Exporting your chat data- Get real-time raw data to generate extensive reports