Understand how your agents are performing

Chat analytics lets you learn from customer interactions, giving actionable insights into your customer experience.

• Freshchat Analytics- Index

  Thu, 24 Nov, 2022 at 3:59 PM
• Chat Analytics Module Definitions

  Thu, 10 Oct, 2024 at 2:41 PM
• Chat Conversations Overview

  Sat, 20 Apr, 2024 at 9:39 PM
• Chat Agent Performance Dashboard

  Thu, 2 Nov, 2023 at 3:40 PM
• How can I fetch the raw data of my chats?

  Mon, 27 May, 2024 at 7:05 PM
• Custom reports for the bot builder

  Mon, 14 Nov, 2022 at 5:33 PM
• Curated reports in Freshchat

  Thu, 2 Nov, 2023 at 3:38 PM
• Day Pass Utilization Report

  Mon, 4 Sep, 2023 at 12:38 PM
• How to create a Custom report in Analytics

  Sat, 20 Apr, 2024 at 9:28 PM