Freshchat offers options for you to stay GDPR compliant while using Freshchat.
Opt-out of tracking tools:
If your customers do not want to be tracked via the Freshmarketer tools (which you can use to build and send emails, SMSes, and WhatsApp messages — learn more here) present in Freshchat, please redirect them to
Opt-out page of Freshmarketer to stop all tracking requests.
Removing your customer data:
You can carry out your customer requests to be forgotten or for deletion of their data in your systems.
- Log in to your Freshchat account and click Contacts & Accounts from the left navigation pane and click Contacts.
Here, you can see the list of your Contacts. You can choose to Delete or Forget each of these contacts.
- Delete: Moves the contact to the Recycle Bin, where contacts will be deleted automatically after 30 days unless you delete it from the Bin.
- Forget: Directly removes the contact from your account, bypassing the Recycle Bin.
Note: You can access the Recycle Bin by clicking the menu icon to the left of Contacts and filtering by Recycle Bin.
If you have any further questions, please write to firstname.lastname@example.org, and we'll help you with your questions.