Block spammers in Freshchat

Sometimes you might get offensive, abusive, or unwanted messages from specific users. You can block spammers in Freshchat by blocking the IP address. All current and new users from that IP address will be blocked when you block an IP address. 

How to block IP address

Go to Admin > Block IPs for Chat > Add IP address

Type the IP address and click Block this IP.

You can identify blocked users in Freshchat with the Blocked via IP tag which will be added to the user’s profile.

You can find the IP address of a contact in the System information section of the inbox module

Note: The blocked user will be able to see the messenger and send messages but those messages won’t reach your Freshchat Inbox.

How to unblock an IP address

If you blocked an IP address by mistake or want to allow incoming messages from specific IPs, navigate to the list of blocked IPs and click Remove > Yes, unblock this IP.

Things to consider before blocking an IP address

  • All current and new users from this IP address will be blocked when you block an IP address. 

  • Some regions in the world have a limited number of IP addresses, so blocking one IP address could result in blocking more than one user.

  • Once blocked, a user cannot be unblocked. Removing blocked IPs will only affect new users messaging from that IP address. If you want to unblock a particular user, contact or ping us through our widget.