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Configure Freshdesk Messaging in multiple languages


Break the language barrier with Freshdesk Messaging’s Multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.


This feature enables you to customize Topics and FAQs in multiple languages. These languages can be added or removed in language settings.


The supported languages are,


Language

Arabic

Bengali

Bosnian
Bulgarian

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek
Hebrew
Hindi

Hungarian

Indonesian

Italian

Japanese

Kannada
Khmer

Korean

Latvian

Lithuanian
Malay
Malayalam

Norwegian

Polish

Portuguese

Portuguese - Brazil

Punjabi

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Spanish - Latin America

Swedish

Tamil
Telugu

Thai

Turkish

Ukrainian

Urdu

Vietnamese

Malay


Before adding a new language, set the default (primary) language for your Freshdesk Messaging account. This should be the most common language spoken by your customers. It will also be the default language if their browser is set to a language that Freshdesk Messaging doesn’t support.



Note: The language that you set here is for Topics and FAQ translations



Add Languages


Go to Admin > Languages


Set a primary language, then add other languages by clicking ‘Add a language’ and select the language from the drop-down.



Important Note: Primary language can be set only once. You cannot change it later.


By default, newly added languages are disabled. You have to enable it by switching the toggle to the right.



FAQs and Topics can now be translated into the enabled languages.


Note: You can localize the messenger and agent interface to work in multiple languages