Configure Freshchat in multiple languages

Break the language barrier with Freshdesk Messaging’s Multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.


This feature enables you to customize Topics and FAQs in multiple languages. These languages can be added or removed in language settings.


The supported languages are:

Language

Arabic

Bengali

Bosnian
Bulgarian

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek
Hebrew
Hindi

Hungarian

Indonesian

Italian

Japanese

Kannada
Khmer

Korean

Latvian

Lithuanian
Malay
Malayalam

Norwegian

Polish

Portuguese

Portuguese - Brazil

Punjabi

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Spanish - Latin America

Swedish

Tamil
Telugu

Thai

Turkish

Ukrainian

Urdu

Vietnamese


Before adding a new language, set the default (primary) language for your Freshchat account. This should be the most common language spoken by your customers. It will also be the default language if their browser is set to a language that Freshchat doesn’t support.


Note: The language that you set here is for Topics and FAQ translations


Add Languages

  • Go to the bot, Admin Settings > Configuration and Workflows > Conversation Languages > Manage languages > Add language
  • Add other languages from the Language drop-down


Note: Primary language can be set only once. You cannot change it later.


  • By default, newly added languages are disabled. Go to Chatbots > Select a bot > Settings tab > Manage language.  Enable a language by switching the toggle to the right.



  • FAQs and Topics can now be translated into the enabled languages.


Note: You can localize the messenger and agent interface to work in multiple languages.