Send your replies as email notifications to users
Sometimes your customers and visitors might have left your website/app by the time you got around to replying to them. In Freshdesk Messaging you can mail your response to your users. By sending them email notifications, you can engage them even when you are not on your website or app and make them come back, and complete an action.
How to setup email notifications
Go to Admin > Account Settings > Email Configuration
Enable the notify users via email toggle and set the time duration post which the reply will be sent as an email to the user. The email will be sent only if it hasn't been read within this specified time. Give a ‘reply to’ email ID to collect any response from your user.
You can also add additional from/reply to email addresses, that is, any other email address apart from yours or your team members’, which is not added to your Freshdesk Messaging account.
You can even authenticate your communication with a customer with DKIM configuration.