TABLE OF CONTENTS


Send and receive file attachments 


You can send and receive file attachments in Freshchat. PDFs, images, videos, and text files are supported by default. 


You can attach files to a conversation from your computer or from the Files repository in Freshchat. The Files feature is similar to your Google Drive or Dropbox, or other cloud storage devices. It lives within Freshchat, where you can upload and store files and even share with your team.


Attach a file to a conversation


Click the attach icon at the bottom of the reply text box. When you upload an attachment from your computer which is not available in your Files folder, Freshchat will display a prompt asking if you want to save it to your Files repository.


If you select Files, you will see a list of files in your repository. From here you can search, select, and send files to your users.




Upload attachments to Files


Go to Settings > Files


You can either drag and drop your files or click the upload button to browse and upload a file. You can search for your uploaded files using the search bar on the top.




Note: Agents can only upload files to their My Files folder, while Admins can share files with specific Agents.



You can share files with your team by clicking share against the files you want to share.  You can also download or delete an attachment by clicking on the drop-down next to it.




File types not supported


Some file types, such as executable files (e.g: .exe), are not supported in Freshchat as they pose a security risk for malware and malicious content. The following file types are not supported in Freshchat:

  • .exe
  • .cmd
  • .msi
  • .com
  • .hta
  • .html
  • .htm
  • .js
  • .jar
  • .vbs
  • .vb
  • .sfx
  • .bat
  • .ps1
  • .war
  • .sh
  • .bash
  • .command


Files upload limit for different Freshchat plans


The number of files you can upload to your Files repository is limited based on your plan. 

  • Shared with Team file limit - As an admin, you can store and share files with your team under the below-specified limits.
  • My Files file limit - As an agent, you can store up to a certain number of files in your Files repository under the "My Files" section, as mentioned under each plan.
FreeGrowthProEnterprise
Not available with the Free Plan2GB (per user)5GB (per user)100GB (per user)