Keyboard Shortcuts
Modified on: Mon, 19 Dec, 2022 at 4:36 PM
Freshdesk Omni (formerly CSS)
Save time with Keyboard Shortcuts
With Freshchat 's keyboard shortcuts, you can carry out common actions quickly. Click command + / on Mac or Ctrl + / on Windows from your Team Inbox. You can also access keyboard shortcuts by clicking on your profile image at the top right corner.
You’ll get a slide-out on the right pane of your Team Inbox with a list of all available shortcuts.
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Here’s a list of keyboard shortcuts available for Mac:
Actions | Shortcut Keys |
Resolve | command + y |
Send & Resolve | command + option + enter |
Next/Prev Conversation | option + ↑/↓ |
Toggle Intelliassign On/Off | option + shift + i |
Toggle Reply/Private Note | command + shift + ’ |
Open Custom View | command + shift + u |
And here’s a list of keyboard shortcuts available for Windows:
Actions | Shortcut Keys |
Resolve | ctrl + y |
Send & Resolve | ctrl + alt+ enter |
Next/Prev Conversation | alt + ↑/↓ |
Toggle Intelliassign On/Off | alt + shift + i |
Toggle Reply/Private Note | ctrl + shift + ’ |
Open Custom View | ctrl + shift + u |
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