Inbound Call Routing : Freshsales

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Support Home Solutions Configurations, Setup, and Number Management Inbound Call Routing

Inbound Call Routing

Introduction to Call Workflows

Wed, 2 Aug, 2023 at 7:51 PM
Setting up Call Queues

Thu, 15 Feb, 2024 at 8:27 PM
Setting Up Smart Escalations

Fri, 16 Feb, 2024 at 11:43 AM
Overview of Wait Queues

Fri, 30 Aug, 2024 at 4:59 PM
Customize and Configure Wait Queues

Fri, 30 Aug, 2024 at 5:04 PM
Setting Up Queue Callback

Fri, 16 Feb, 2024 at 11:55 AM
Setting up Interactive Voice Response (IVR)

Fri, 16 Feb, 2024 at 11:57 AM
Configure Auto-answer Calls

Thu, 25 Jul, 2024 at 4:19 PM
Configuring Agent Extension Call Flow

Thu, 4 Jul, 2024 at 5:11 PM
Overview of Routing Automation

Wed, 2 Aug, 2023 at 7:51 PM

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