SLA Policy Setup

Freshdesk uses priority and time driven SLAs that are easy to configure and saves you some serious violations. Promise and deliver on SLAs and make sure someone's always there to help that special customer out.

• Understanding SLA Policies

  Fri, 31 May, 2024 at 2:04 PM
• Configuring multiple SLA Policies

  Mon, 22 Apr, 2024 at 5:20 PM
• Setting SLA targets for every response

  Fri, 18 Jun, 2021 at 12:26 AM
• Setting up SLA reminders and escalations

  Fri, 8 Nov, 2024 at 3:38 PM
• What are business hours and calendar hours?

  Fri, 18 Jun, 2021 at 12:21 AM
• Configuring Multiple Business Hours in Freshdesk

  Fri, 31 May, 2024 at 1:55 PM