EcoReturns helps your support team manage return and exchange requests directly from Freshchat conversations. By integrating EcoReturns with Freshchat, agents can view recent orders, process returns, and track exchanges without switching tabs, reducing response times and improving the post-purchase experience.
Freshchat <> EcoReturns steps for integration
To integrate Freshchat with EcoReturns,
Log in to Freshchat.
Go to Admin > Marketplace Apps
In the Apps page that appears, search for EcoReturns. In the EcoReturns page that appears, click Install.
In the EcoReturns configuration page that appears, enter the following details:
EcoReturns API key
Freshchat API key
Freshchat domain URL
Once the Freshdesk and EcoReturns accounts are connected, you can view them under the Connected account section. You will also receive the ‘Connected Account Successfully message.
EcoReturns widget in Freshchat
Once installed, you can see the EcoReturns widget in Freshchat inbox, on the right pane.
In the EcoReturns widget, you will see your recent orders and return/exchange requests. Here you can click on either:
Orders
Return or Exchange requests.
Orders - Return Request
Can contain one or more return or exchange requests. Orders start with # followed by numbers. You can view the list of returns and exchanges as part of the order here.
To add a return request to the order, scroll down on the right overlay and click Return more
In the editable view that appears, you can:
Choose the item/s you want to refund
Enter the pickup address
Choose the refund mode
Click Confirm return, and you will receive a confirmation pop-up if the request is successful
Orders - Exchange Request
To add an exchange request to the order, scroll down on the right overlay and click Exchange more
In the editable view that appears, you can:
Choose the item/s you want to refund
Enter the pickup address
Choose the refund mode
Individual Return or Exchange Requests
Individual requests are part of an Order. They start with an R followed by numbers.
The overlay pane is view-only. Close it and click on the Order to view all requests or add a new one.
Note:
Click View all in the EcoReturns widget to view all orders and return requests. You can filter your orders by date and type here to view past orders.