• Widget Creation and Configuration: You can create and deploy up to 30 customizable widgets for different pages or brands.

• Customization and Content Management: Customize widget appearance (branding, positioning, visibility), manage content (topics, FAQs), and apply advanced modifications using custom cascading style sheets (CSS).

• Integration and Automation: Embed widgets using unique code snippets, enable features like trusted domains, notifications, and file attachments, and configure bot mappings for seamless automation.

Learn more about Web Chat

Learn about Web Chat Topics

• Centralized Management: Configure multiple support email addresses, set up email forwarding, and assign emails to specific groups within the inbox.

• Comprehensive Communication: Support for various message types (text, images, videos, files) and secure outgoing communication with verified email addresses.

• Enhanced Agent Workflow: Access all customer queries from multiple channels in one place using a full-featured email response editor for personalized and efficient customer support.

• Instant Customer Support: Manage and respond to customer queries directly from WhatsApp within Customer Service Suite.

• Targeted Marketing Campaigns: Use templates to reach opted-in customers with images, videos, and interactive catalogs.

• Intelligent Self-service Options: Deploy chatbots to answer FAQs and provide self-service through WhatsApp integration with Customer Service Suite.

• Enable conversational support and enhance team performance through SMS.

• Hassle-free setup with no additional app downloads or integrations required.

• Engage customers for marketing campaigns and customer support via SMS channels.

• Manage and respond to all Facebook page messages directly from your Inbox.

• Deploy bots to handle common inquiries, enhancing self-service and reducing agent workload.

• Assign and route Facebook conversations to specific agent groups for efficient issue resolution.

Connect your Instagram Business accounts to Customer Service Suite and engage directly with customers. Utilize the Freshworks Neo platform's Messaging API to send and receive direct messages on Instagram within Customer Service Suite. Respond seamlessly to story replies, direct messages, and comments and deploy bots for efficient customer support.

• Manage and respond to LINE messages directly from your Inbox.

• Integrate and configure LINE settings for efficient automated responses and bot usage.

• Assign and route LINE conversations to specific agent groups for organized customer support.

Learn more about LINE Integration

Listen to user actions and related meta properties using Mobile SDK.