The Canny integration with Freshchat empowers agents to efficiently collect, track, and respond to user feedback received through chat messages while providing exceptional customer support.
Installation
To get started with the Canny integration, you'll need a Freshchat account with admin privileges and an existing Canny account. Users will need to enter their API token obtained from the Canny account for the integration.
Using the Canny Integration
Now that you've successfully installed the Canny integration, here's how to make the most of it within Freshchat:
Creating New Canny Post
1. Open Freshchat and navigate to the chat editor.
2. Look for the "Create Canny Post" button within the chat toolbar.
3. Click the button to open a new Canny post creation window.
4. Easily create new posts based on user feedback received during the chat, streamlining the feedback collection process.
Browsing and Voting on Existing Posts
1. Within the chat toolbar, find the "Browse & Vote Posts" button.
2. Click this button to access a list of existing Canny posts.
3. Browse through available posts and select the ones that are relevant to the chat.
4. Agents can click the "Vote" button to register their votes on selected posts, encouraging agent engagement and bringing diverse perspectives to feedback evaluation.
Benefits of the Integration
The Canny integration with Freshchat offers several advantages:
1. Efficiency: Agents can seamlessly manage user feedback within the chat interface, eliminating the need to switch between platforms.
2. Insights: Agents can actively engage with existing posts through voting, enriching feedback evaluation with various viewpoints.
3 Trackability: Feedback is easily tracked, categorized, and organized, facilitating product improvements and strategic decision-making.
The integration of Canny into Freshchat simplifies the feedback collection and analysis process, enhancing your understanding of user needs and improving the overall customer experience. Ensuring an intuitive interface for agents encourages adoption and maximizes effectiveness.
By following these installation steps and utilizing the features of the Canny integration, you can efficiently manage user feedback, foster engagement, and enhance your customer support services, making your business more responsive to customer needs.