The KakaoTalk app for Freshchat enables your agents to engage with your customers via KakaoTalk.

This article contains:

Prerequisites

Ensure that you have the following to get started with KakaoTalk for Freshchat:

  1. KakaoTalk Business Channel and associated credentials
  2. Sender Key: Contact support@wedosoft.net with your KakaoTalk Channel ID and they'll fetch the key from their backend.
  3. Consumption-Based Billing Process Alignment: Since KakaoTalk has consumption-based charges, We Do Soft will raise monthly invoices with a Net15 payment cycle. Contact support@wedosoft.net with your billing information.


Install the KakaoTalk app

To install the KakaoTalk app:

  1. Login to Freshchat as an admin. Go to Admin Settings > Marketplace and Integrations > Marketplace Apps.
  2. Search for "KakaoTalk Integration".
  3. Click Try for free and then click Install.
  4. On the configuration page, provided the requested details.
    • Freshchat credentials: Under the APIs for Conversations section, provide your App ID in the URL field and your API Key in the API Key field.
      API Key and URL fields as described in the preceding text.
    • KakaoTalk credentials: Provide your Kakao_Account_Id in the Account ID / Business ID field and Kakao_Sender_Key in the Sender Key field.
      IPARAMKAKAO ParamDescription
      Kakao_Account_IDUUIDAn ID a business chooses when setting up their Kakao Business account channel.
      Kakao_Sender_KeySender_KeyID for the Kakao Channel chat entity / user.
      Business ID and Sender Key fields as described in the preceding text.
    • Channel and Group: In the Channel and Group dropdowns, select a topic and group to use in KakaoTalk conversations.
      Channel and group dropdowns described in the preceding text.
  5. After completing installation, contact support@wedosoft.netfor backend approval.
    • We Do Soft will approve your account by verifying your invoice details.
    • After that, your KakaoTalk—Freshchat integration is ready to use.