Starting 12th April, 2021, the Appointments feature on Freshworks CRM is being renamed to Meetings, and Calendar Settings is being renamed to Calendars and Conferencing. This is to enable users to now integrate video conferencing tools like Zoom with the CRM.
This change will be visible in the following places
Profile Settings dropdown
Here, Sync Calendar will be renamed to Calendars and Conferencing
Personal Settings page
Here, the term Calendar will be replaced with Meetings and you’ll also be able to access Conferencing options on this page.
Here, the Add Appointment button will now be renamed Add Meeting.
Contact Details page
Appointments will be renamed to Meetings and you can also find an Add Meeting button at the top of the page
Sales Activities Admin Settings
Here, the term Appointment has now been changed to Meeting.