What is Auto-recharge for Freddy AI sessions?
Auto-recharge of Freddy AI sessions will automatically add sessions to your chatbot account when the number of remaining sessions goes below a threshold of 400 sessions. Enable this setting to prevent your chatbots from stopping.
Note: Auto-recharge is available for all plans to customers who opt to pay online.
Managing Auto-recharge:
To ensure uninterrupted support by your bots, we recommend you to keep the auto-recharge setting enabled. The default auto-recharge volume is one pack (1 pack = 1000 Freddy sessions).
You can add or remove packs or disable the setting based on your requirement.
Login to your Freshdesk account as an Account Administrator
Go to Admin > Account > Plans & Billing
Click Edit plan. In the overlay menu, navigate to Add-ons > Freddy Self Service> and check the box for Auto-recharge when session count drops below 400 and provide the number of packs you wish to auto-recharge.
Save the changes once you're done