What are audit logs?
Audit logs are a chronological sequence of entries that capture configuration changes made in the Freshworks CRM by all users.
How to access audit logs?
Audit logs is an Admin-specific feature. Hence, only Account Admins and Admins will have the scope to access the feature from within Freshworks CRM.
To access Audit logs, go to Admin Settings ➞ Other SFA settings ➞ Audit Log .
What are the changes that audit logs track?
Audit Logs track any configuration changes that are made in the CRM. These include changes such as Workflows, Sales sequences, Territories, Account Settings, and CRM Settings. The Audit logs track and maintain any changes made in the previous 90 days.
<AUDIT LOGS annotated screenshot>
By accessing an audit log, here’s what you can learn:
Performed By: Displays the name of the user who made the change. It also carries information about the date and time at which the change was made and also fetches the IP address from which the change was made.
Note: If the name section displays “System”, it refers to a change made by the Freshworks CRM product.
Type of Change: It displays the type of change that was made— Created, Updated, or Deleted.
What Changed: Displays the module on which the event was performed. The module whose changes are tracked are:
Also displayed beneath the entity is the link to the module where the change was made. Click the
icon to view the module.
Details: Displays the change in value and shows the previous and the new values. Click See changes link to get a detailed view of all changes that were made to the module. You will be presented with two columns- BEFORE and AFTER
For example, if you have modified the steps on an existing workflow, click See changes to get a detailed log of all changes.
<CHANGES MADE screenshot>
Can I filter Audit logs?
Yes, you may use filters to access a particular set of audit logs. To filter your Audit logs, click .
This opens up a new dialog box where you can filter your audit logs on the basis of time period, change made by, and the module changed.