To make an incoming phone call ring on both speakers and headphones:

  1. Log in to Freshworks CRM.

  2. Got to Settings > Phone Settings. Navigate to any Phone Settings page, for example, Call Flows or Phone Numbers.

  3. Click on your profile icon in the top right corner of the page and click on Profile Settings.

  4. Toggle the "Ring on speakers and headphones" option.

  5. Click Save.