The support for multiple currencies in Freshworks CRM enables you to create and handle deals in different currencies. This is particularly helpful if your company operates across various geographies and different currencies.
To set up the feature, read this article.
But before setting up the features, here are few considerations for you to familiarise with.
How does the feature work?
With the introduction of multi-currency support, users will be able to create deals in different currencies. To be able to add deals in multiple currencies, you first need to configure these currencies in Admin settings. Once configured, you can choose a currency while creating the deal.
Base Currency: This is your company’s default currency. It is used to show aggregated values in pipeline views.
More Currencies: These are additional currencies that you or your team can create deals in.
How can I add more currencies to the system?
Multi-currency is an Admin-only feature. Hence, only Admins will have access to setup Base currencies and other currencies. They can find Multicurrency under Admin settings and add all the required currencies from there. Similarly, the authority to set up the conversion rates also lies only with the Admin.
Things to consider before you add more currencies
Base currency cannot be changed: You won’t be able to change the base-currency once you have added more than one currency in your Freshworks CRM account.
A currency once added cannot be deleted: Once a currency has been added, it can never be deleted. However, you can disable the currency to prevent it from appearing on the dropdown. Once disabled, agents will not be able to create any deals in that currency until it is enabled once again by the admin.
Please contact support if you want to change your base currency, or delete a currency.
Will my deal value (in base currency) change every time I alter the conversion rate?
NO. It will not.
It is important to remember that the deal value in base currency will be calculated for a deal thrice along the lifecycle of the deal-
When the deal is created
When the stage of the deal is changed
When the deal is closed
If that isn’t clear you can use this example to get a better idea:
Suppose you have set up USD as your base currency and have added EUR as additional currency.
Let us assume that you created a deal on 10th of September in the currency EUR.
Now, the conversion rate on this day was 1 USD = 0.88 EUR.
Now, if the conversion rate is changed after this day (say on 30th of September) to 1 USD=0.92 EUR, the deal value in base currency will remain unaffected until you change the stage of the deal or close the deal.
However, if you change the deal stage to 'Won', say on 12th of November, the deal value in base currency will be calculated using the exchange rate on the day the deal was closed.
Note: The deal value in the deal currency (i.e, Euro in above case) will remain unchanged irrespective of the conversion rates. Only the deal value in base currency will change.