Edition Applicable Plans
Sales Cloud
Free
Growth
Pro
Enterprise
Marketing Cloud
Free
Growth
Pro
Enterprise
Customer-for-Life cloud
Free
Growth
Pro
Enterprise

When your business has customers across geographies, representation of currency or selling volume (i.e number of units sold) in the right number format improves readability and reduces confusion. To aid this, Freshworks CRM supports popular number formats that are followed in major parts of the world. Periods and commas can be used to separate decimal points. All custom fields of the type ‘number’ can be formatted.

 

The following formats are supported:

 Format

Description

9,999,999,999.99

Used in North America, the UK, Southeast Asia, China, Japan, and Australia.

9.999.999.999,99

Used in South America and some European countries

9,99,99,99,999.99

Used in India and Bangladesh

9 999 999 999,99

Used in most European countries


How to format a number field? 

  1. Go to Admin settings , scroll down to Sales Force Automation (SFA) and click Contact/Accounts/Deals.

  2. Click . In the ADD FIELD overlay that opens up, choose Number and click .

  3. In the ADD FIELD overlay that appears, type the name of the desired custom field

  4. Type in the desired Field label

  5. Retain the value as Number under Field type

  6. Under Number format you can choose from four different types of number formats:

  7. Click

Where does the number format reflect in Freshworks CRM?

  1. Record detail page

  2. List pages

  3. In the forms, while adding/editing records

  4. Emails (using placeholders) and email templates

  5. Built-in reports


Note:
  • The input values can have 11 digits before the decimal mark and 4 digits after the de
  • Formatting is not supported in filters and in web forms