Inbound Call Routing : Freshsales

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Solutions Configurations, Setup, and Number Management Inbound Call Routing

Inbound Call Routing

Introduction to Call Workflows

Fri, 17 Feb, 2023 at 5:44 PM
Setting up Call Queues

Thu, 20 Apr, 2023 at 3:09 PM
Setting Up Smart Escalations

Fri, 17 Feb, 2023 at 5:44 PM
Understanding Wait Queues

Fri, 17 Feb, 2023 at 5:44 PM
Configuring Wait Queues

Fri, 17 Feb, 2023 at 5:44 PM
Setting Up Queue Callback

Mon, 17 Apr, 2023 at 5:34 PM
Setting up Interactive Voice Response (IVR)

Fri, 17 Feb, 2023 at 5:44 PM
Configuring Agent Extension Call Flow

Thu, 20 Apr, 2023 at 3:08 PM
Overview of Routing Automation

Fri, 17 Feb, 2023 at 5:44 PM
Configuring Routing Automation Call Flow

Mon, 17 Apr, 2023 at 5:40 PM

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