Inbound Call Routing : Freshsales

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Support Home Solutions Configurations, Setup, and Number Management Inbound Call Routing

Inbound Call Routing

Introduction to Call Workflows

Wed, 2 Aug, 2023 at 7:51 PM
Setting up Call Queues

Mon, 4 Dec, 2023 at 10:24 PM
Setting Up Smart Escalations

Fri, 17 Feb, 2023 at 5:44 PM
Understanding Wait Queues

Wed, 2 Aug, 2023 at 7:51 PM
Configuring Wait Queues

Fri, 17 Feb, 2023 at 5:44 PM
Setting Up Queue Callback

Wed, 2 Aug, 2023 at 7:51 PM
Setting up Interactive Voice Response (IVR)

Wed, 2 Aug, 2023 at 7:51 PM
Configuring Agent Extension Call Flow

Wed, 2 Aug, 2023 at 7:51 PM
Overview of Routing Automation

Wed, 2 Aug, 2023 at 7:51 PM
Configuring Routing Automation Call Flow

Wed, 2 Aug, 2023 at 7:51 PM

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