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Reporting and Analytics
Working with Legacy Reports in Freshdesk
Working with Legacy Reports in Freshdesk
Reporting features for each plan
Wed, 8 Jul, 2020 at 5:13 PM
Helpdesk In-depth report - Overview
Mon, 3 Oct, 2022 at 6:31 PM
Created tickets (Helpdesk In-depth)
Fri, 3 Aug, 2018 at 11:39 PM
Resolved tickets (Helpdesk In-depth)
Tue, 10 Oct, 2017 at 3:36 PM
Unresolved tickets (Helpdesk In-depth)
Tue, 1 Feb, 2022 at 11:59 PM
Reopened tickets (Helpdesk In-depth)
Tue, 10 Oct, 2017 at 4:27 PM
Average first response time (Helpdesk In-depth)
Fri, 26 May, 2023 at 4:09 PM
Average response time (Helpdesk In-depth)
Fri, 26 May, 2023 at 4:10 PM
Average resolution time (Helpdesk In-depth)
Tue, 11 Apr, 2023 at 10:56 AM
Average first assign time (Helpdesk In-depth)
Tue, 11 Apr, 2023 at 10:55 AM
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