Integrating FeatureOS with Freshchat enables agents to efficiently gather, monitor, and address user feedback received through chat messages.
To begin using the FeatureOS integration, ensure you have a Freshchat account with admin privileges and an existing FeatureOS account. Users will be required to input their API token for the integration.
Using the FeatureOS Integration
Now that you've successfully integrated FeatureOS with Freshchat, here's how to maximize its capabilities:
Creating a new FeatureOS post
1. Access the chat editor within Freshchat.
2. Locate the "Create FeatureOS Post" button in the chat toolbar.
3. Click the button to open a new FeatureOS post-creation window.
4. Effortlessly generate new posts based on user feedback received during the chat, streamlining the feedback collection process.
Browsing and voting on existing posts
1. In the chat toolbar, find the "Browse & Vote Posts" button.
2. Click this button to access a list of existing FeatureOS posts.
3. Browse through available posts and select those relevant to the ongoing chat.
4. Agents can click the "Vote" button to register their votes on selected posts, fostering agent engagement and incorporating diverse perspectives into feedback evaluation.
Benefits of the Integration
Integrating FeatureOS with Freshchat offers numerous advantages:
1. Efficiency: Agents can seamlessly manage user feedback within the chat interface, eliminating the need to switch between platforms.
2. Insights: Agents can actively engage with existing posts through voting, enriching feedback evaluation with various viewpoints.
3. Trackability: Feedback is easily tracked, categorized, and organized, facilitating product improvements and strategic decision-making.
The FeatureOS integration into Freshchat simplifies the feedback collection and analysis process, enhancing your understanding of user needs and improving the overall customer experience.