Prompt-based agent management, powered by Generative AI, streamlines administrative tasks by enabling admins to quickly and effectively handle agent-related functions using natural language prompts.

Instead of navigating through numerous sections and button selections for agent management functions, this feature facilitates the smooth execution of administrative actions related to agents, such as adding new agents, creating agent groups, and managing tasks. This not only simplifies the process but also significantly improves efficiency for admins.

Here are some of the benefits of using a prompt-based agent management

  1. Efficiency: Freddy AI streamlines agent management tasks, enabling users to perform these functions quickly and efficiently through natural language prompts.

  1. Time Savings: By automating agent management processes, Freddy frees up admins from routine tasks, allowing them to focus on critical and strategic responsibilities.

  1. Task Handling: Freddy can efficiently handle various tasks, such as adding new agents and creating agent groups, ensuring that the agent workforce is well-organized and responsive to operational needs.


How to enable or disable the Freddy AI feature from admin page?

  1. Go to the admin settings and locate the Chat settings.

  2. Scroll down to find the Freddy icon.

  3. Click on the Freddy icon to open the list of AI features available.

  4. Choose "Freddy Copilot", under Copilot section.

  5. Toggle the switch to the right to enable the feature.

How to use Prompt-based agent management?

1. Access Freddy: Begin by clicking on Freddy icon located on the left side of your Freshchat account dashboard.

2. Enter Prompts: Enter your prompts or requests for administrative tasks into the conversational interface. Freddy will effortlessly handle and process these administrative tasks for you.

Here are some examples of prompts that you can use for effortless agent management.

  • Please add “agent’s name’, “email id of the agent” to the “group xyz”
  • Please add a few more agents (name and email) to the same group. 
  • Make “agent email” into a support admin
  • Can you change “agent email” to be a support admin?
  • Create a new agent
  • Deactivate an agent
  • Create a new agent with the name Peter Parker and email as

Important Note:

This feature is currently available in public beta for customers on Pro and Enterprise plan. Post beta, customers will need to purchase this feature as an addon to continue utilizing this feature.

*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.