With access to new key attributes, you can now create detailed custom reports and gather valuable insights from your bot conversations.
| Attribute | Module | Description |
Language . | Conversation, feedback, and message module | The language attribute is available as a filter and group by option, allowing you to evaluate your chatbot's effectiveness in different languages. |
| Dialog ID | Feedback, message, and API performance module | The Dialog ID attribute enables you to gather insights at a node level. This attribute is available as a filter and group by option, providing you with valuable information on the efficiency of specific dialog nodes within your chatbot's conversation flow. |
| Number of messages sent by a user in a conversation | Conversation module | Understanding how many messages users send before a conversation is abandoned or resolved is essential for optimizing your chatbot. This new attribute allows you to analyze user engagement and identify potential bottlenecks in your chatbot's conversation flow. |
| Number of bot messages in a conversation | Conversation module | Optimize your chatbot's conversations by analyzing the number of messages sent by the bot before a conversation is abandoned or resolved. This attribute helps you determine the efficiency of your chatbot's interactions and identify areas for improvement. |
| External ticket ID | Conversation module | The External ticket ID attribute enables you to drill down on bot data linked to third-party systems. This feature allows for a more in-depth analysis of your chatbot's performance when integrating with external platforms. |