Freshchat enables businesses to engage with their customers in real-time across multiple channels. In addition to using built-in messaging features, you can seamlessly integrate with popular third-party messaging applications like Telegram, Kakaotalk, Viber, and Zalo, ensuring effortless communication with your customers.
To integrate:
Go to Admin Settings > Channels > More channels.
Select the messaging app you want to integrate and follow the on-screen instructions.
Once you have set up the integration, customers can initiate conversations with your business through the messaging app.
It’s important to note that while integrating with third-party messaging apps can be beneficial, businesses should also prioritize providing support through their channels. By offering multiple channels for customer support, businesses can provide a seamless and convenient experience for their customers.
Marketplace channels comparison chart:
| Message Type | Telegram (Marketplace app) | Viber (Marketplace app) | Kakaotalk (Marketplace app) | Zalo (Marketplace app) | |
|---|---|---|---|---|---|
| Message Format | |||||
| Text | Incoming | Yes | Yes | Yes | Yes |
| Outgoing | Yes | Yes | Yes | Yes | |
| Image | Incoming | Yes | Yes | Yes | Yes |
| Outgoing | Yes | No | Yes | Yes | |
| Video | Incoming | No | No | Yes | Yes |
| Outgoing | No | No | Yes | Yes | |
| Audio | Incoming | No | No | Yes | Yes |
| Outgoing | No | No | Yes | Yes | |
| File | Incoming | No | No | Yes | Yes |
| Outgoing | No | No | Yes | Yes | |
| Emoji | Incoming | Yes | Yes | Yes | No |
| Outgoing | Yes | No | Yes | No | |
| Gifs | Incoming | No | No | No | No |
| Outgoing | No | No | No | No | |
| Sticker | Incoming | No | No | Yes | No |
| Outgoing | No | No | No | No | |
| Automations | |||||
| Bots | No | No | No | No | |
| Structured messages | Bot to user | No | No | No | No |
| Articles | Bot to user | No | No | No | No |
| Carousel | Bot to user | No | No | No | No |
| Buttons | Bot to user | No | No | No | No |
| Drop-down list | Bot to user | No | No | No | No |
| Message Events | |||||
| Delivered | Incoming | No | No | No | No |
| Outgoing | No | No | No | No | |
| Read | Incoming | No | No | No | No |
| Outgoing | No | No | No | No | |
| Type | Incoming | No | No | No | No |
| Outgoing | No | No | No | No | |
| Consumer Profile | |||||
| User name | No | No | No | Yes | |
| User image | No | No | No | No | |