Freshchat is a powerful customer engagement platform that allows businesses to communicate with their customers in real time through various channels. In addition to its built-in messaging features, Freshchat integrates with all your familiar third-party messaging apps, such as Telegram, Kakaotalk, Viber, and Zalo, to enable you to connect with your customers with even more ways to connect with them.
Here’s how to integrate Freshchat with third-party messaging apps:
Navigate to Admin > Channels > More channels page.
Select the messaging app you want to integrate and follow the on-screen instructions.
Once you have set up the integration, customers can initiate conversations with your business through the messaging app.
It’s important to note that while integrating with third-party messaging apps can be beneficial, businesses should also prioritize providing support through their channels. By offering multiple channels for customer support, businesses can provide a seamless and convenient experience for their customers.
Marketplace channels comparison chart