Support agents are responsible for addressing a broad range of customer queries and concerns. Due to the nature of their role, they often have to handle large volumes of queries, which can be a daunting task. Also, in a lot of cases the customers are seeking their resolution as fast as possible, which makes the above more complicated.
Rephrase enables agents to provide quick and efficient support, by improving the clarity and effectiveness of their communication. Agents can choose to replace informal words to better formal words to showcase high quality of support.
Why rephrase text with Freddy AI in Freshchat?
1. Reduces resolution time and fosters positive customer experiences.
2. By taking care of grammar and punctuation, it frees up agents' time to focus on capturing the essence of the message.
3. It supports agents who may not be proficient in English, helping them to write more professional messages.
1. After setting up the generative AI-powered features in Freshchat, you can start using the Rephrase feature in your conversations.
2. Enter the phrase/ text you wish to rephrase into the reply editor.
3. Select the text that you wish to rephrase and click on the Rephrase icon
4. The system will automatically generate a rephrased response.
5. Review the rephrased response and click on "Add" if you are happy with the response.
6. Click "Send icon" to send it to the intended recipient