Session Analytics provides an understanding of session usage patterns by the bots. With Session Usage reports you can : 

  • Dig deeper into every bot session with your customers and understand how exactly you are charged for it

  • Effectively monitor how each of your bots is performing across various channels

  • Reduce your Admin’s effort to manually keep track of the number of sessions consumed on a periodical basis 

  • Gain insights on the historical consumption of your bot to create or edit your existing bot flows

  • Easily analyze the tickets associated with every logged session and know the trend of the issues your customers are facing

How to access the session usage report? 
You can access the report from three places:

  • Click on Admin->Billing-> Session Usage reports

  • Go to on Reports->and click on the card ‘Bot session consumption

The session usage report, by default, has data filtered for the past 30 days, you can change the report filters to see data beyond the 30-day timeframe. The report has the below-mentioned widgets - 

  • Sessions consumed: Total count of consumed sessions for the time period selected on the report

  • Session consumption trend: Daily count of consumed sessions as a trend line

  • Bot based session consumption volume: Count of sessions consumed split by the different bots available in the account

  • Channel-based session consumption volume: Count of sessions consumed split by the different channels on which bots are deployed 

  • Monthly session consumption volume: count of sessions consumed on a monthly level ( depends on the date filter applied for the report)

Metrics : 

  • Sessions count: provides the count of all the unique sessions corresponding to all the filters/aggregations applied on the report

  • Sessions: count of all the different tickets that were a part of any of the sessions

Filters/Aggregations/Underlying data columns : 

  • Bot name: Bot name as available on the bots UI, 

  • Bot version: Bot version corresponding to each bot in the bot builder UI

  • Channel: Channel on which a conversation was triggered, one session can have conversations spanning across multiple channels 

  • Conversation ID: Unique id corresponding to a conversation with a bot

  • Customer: Unique identifier for a customer interacting with a bot 

  • Session start time: The timestamp at which the session was initiated (Timezone:UTC)

  • Conversation created at The timestamp at which the conversation was initiated (Timezone :UTC )

  • Conversation updated:  The timestamp at which the conversation was last updated (Timezone :UTC )

  • Session ID: The unique id corresponding to every session consumed by an account


  • The data in this report is available from 4th February 2022 onwards

  • Check the underlying data on the ‘Sessions consumed’ widget, to get a session- conversation mapping - one session can have multiple corresponding conversations.