The Self-service bot supports a wide variety of input options that you can make use of, which include but are not limited to:    

  • Alphanumeric input
  • Articles
  • Buttons
  • Carousels
  • Custom
  • Date 
  • Dropdowns
  • Feedback
  • File & image
  • Lists (WhatsApp)
  • Number
  • Text fields
  • Time
  • Customer details (Email, language, name, phone number)


You can read more about the different input options here.


You can also deploy bots on other channels. The input options will also change depending on the channel in which you are deploying the widget. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.



FeaturesConversations widgetSelf-service widgetMessaging channels
(Facebook, WhatsApp, LINE, ABC)
API CallsSupportedSupportedSupported
ArticlesSupportedSupportedNot supported
ButtonsSupportedSupportedSupported
CampaignsSupported
Not supported
Not applicable
CarouselsSupportedSupportedSupported
Date and time pickerSupportedSupported
Not applicable
DropdownsSupported
Supported
Supported
FlowsSupported
Supported
Supported
Files, video, and audioSupportedSupported
Supported
ImagesSupported
Supported
Supported
Live chatSupported
Supported
Supported
RatingNot supported
Supported
Not applicable
Text fields & URL inputsSupported
Supported
Supported
TopicsSupported
Not supported
Not applicable
Typical response timeSupported
Not supported
Not supported
Typing indicatorSupported
Not supported
Not supported
Widget actionsSupportedSupported
Not applicable



Note: Features marked as not applicable are not technically supported in the respective channels. For example, the widget actions are not technically supported in messaging channels.

We shall start offering those features if they are available those channels.