The Quick Actions feature enables customers to move around quickly while interacting with your bot. You can allow your customers to go to the previous or a different dialog or conversation at any point in time with just a click of a button or shortcuts that you set up.
Note: Predefined buttons and the widget menu will only be available when you’re using the conversations widget or self-service widget. They are not supported if you deploy the bot on messaging channels.
Setting up Quick Actions
- Click on the Flows > Configure > Quick actions from the menu.
- Click the New quick action button
- Give your quick action a name under Label
- Define which dialog this quick action should lead to upon selection under Go to dialog
- Choose the required type of quick action. There are three types:
- Predefined buttons: Choose this option if the defined quick action is to be a button in the flow. This button can show up for all dialogs when your customers interact with the bot by default by selecting the checkbox.
- Widget menu: Choose this option if the defined quick action is to show up as part of the widget menu.
- Slash command: Choose this option if the defined quick action should be triggered by a / command in the input box.
- You can also make use of a new default Go back quick action, which you can use in any of your dialogs. This will enable your customer to go back to the previous menu.
- Once you're satisfied with the set up, click the Save button to start using the quick actions in the bot builder.
Quick Actions in the bot builder
Note: Slash commands and widget menu options can be defined globally (for all dialogs) but are not customizable for every conversation. Preset buttons can be defined globally and are customizable for every conversation.
- You can see the option to enable / disable preset buttons in each dialog
This is how quick actions appear in the self-service widget:
This is how quick actions appear in the conversations widget: